FAQ
Here are some commonly asked questions. We value your input immensely to enhance your customer experience. For any queries, reach out to us at hoopersparadisecal@gmail.com
What's the delivery timeframe for my items?
Typically, it takes 4-5 Business Days for Standard shipping. If your item is dispatched from a distant fulfilment center, expect approximately 7-9 Days. Delivery to International Countries generally ranges from 10-20 days. Delivery durations differ based on the product, demand, and your location.
When will I get a tracking number?
Expect to receive a tracking number within 24-28 hours after placing your order.
From where can I order?
Orders can be placed from any location, as we offer global shipping.
In which currency will I be billed?
All transactions are processed in USD. The cart may show different currencies, but checkout is conducted in USD at the latest exchange rate.
Will I get a confirmation after ordering?
Yes, every customer receives an immediate order number post-purchase.
If you don't get one within 24 hours, please get in touch with us.
Whom do I contact for order-related issues?
For any issues, please email us at hoopersparadisecal@gmail.com
What are the payment options?
We welcome a variety of payment methods, including all major credit cards: Visa, Mastercard, Discover, and Amex. For your convenience, we also provide the option to pay with PayPal.
Is the Checkout process secure?
Rest assured, all transactions here are secure. We use SSL encryption to protect your data, similar to banks. Our payment platform, Stripe, is Level 1 PCI certified and utilizes advanced SSL and encryption technologies for secure payments.
Will I need to pay customs duties?
Customs charges are generally not applicable for most countries, but this depends on your location and if your order exceeds one piece.
How can I modify my order?
For any changes or cancellations, contact us immediately. We're unable to alter orders once they are processed by our warehouse.
Why was my order cancelled or refunded?
Orders might be cancelled or refunded if flagged as fraudulent by our fraud filter, or if we cannot deliver to your specified address.
What's the delivery timeframe for my items?
Typically, it takes 4-5 Business Days for Standard shipping. If your item is dispatched from a distant fulfilment center, expect approximately 7-9 Days. Delivery to International Countries generally ranges from 10-20 days. Delivery durations differ based on the product, demand, and your location.
When will I get a tracking number?
Expect to receive a tracking number within 24-28 hours after placing your order.
From where can I order?
Orders can be placed from any location, as we offer global shipping.
In which currency will I be billed?
All transactions are processed in USD. The cart may show different currencies, but checkout is conducted in USD at the latest exchange rate.
Will I get a confirmation after ordering?
Yes, every customer receives an immediate order number post-purchase.
If you don't get one within 24 hours, please get in touch with us.
Whom do I contact for order-related issues?
For any issues, please email us at hoopersparadisecal@gmail.com
What are the payment options?
We welcome a variety of payment methods, including all major credit cards: Visa, Mastercard, Discover, and Amex. For your convenience, we also provide the option to pay with PayPal.
Is the Checkout process secure?
Rest assured, all transactions here are secure. We use SSL encryption to protect your data, similar to banks. Our payment platform, Stripe, is Level 1 PCI certified and utilizes advanced SSL and encryption technologies for secure payments.
Will I need to pay customs duties?
Customs charges are generally not applicable for most countries, but this depends on your location and if your order exceeds one piece.
How can I modify my order?
For any changes or cancellations, contact us immediately. We're unable to alter orders once they are processed by our warehouse.
Why was my order cancelled or refunded?
Orders might be cancelled or refunded if flagged as fraudulent by our fraud filter, or if we cannot deliver to your specified address.